Dipwich’s SmartKiosk Dessert Upgrade

When the team at Dipwich Sandwich Shop in Huntsville, Alabama, wanted to add a personalized dessert experience for their customers, they reached out to RoboChef with a clear vision. The executive chef at WJP Restaurant Group, which operates Dipwich, had a simple yet compelling request: "We want to offer customizable desserts to our patrons."

RoboChef took this idea and ran with it. Collaborating with the culinary team, the SmartKiosk team honed in on cookies as the ideal canvas for personalization. The result was the SmartCookie kiosk—a fully automated dessert station that lets customers customize their cookies with various toppings, drizzles, and fillings, all served warm and fresh in minutes.

The response was immediate. Patrons were drawn in by the novelty of the robot at work and stayed for the delicious results. With the SmartCookie kiosk, Dipwich not only elevated its dessert menu but also streamlined labor needs during peak hours, all while maintaining high product quality and consistency.